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May 22, 2024
New CCMA research, supported by CallMiner, looks into how consumer confidence and expectations of customer contact have evolved in the past year. The findings reveal that consumer confidence has improved in several areas, adapting to the era of the ‘savvy consumer’. Read more.
Read moreApril 02, 2024
Opus Research shares key announcements from Enterprise Connect, including CallMiner's new and enhanced generative AI capabilities. The blog highlights the industry’s ongoing efforts to refine and expand the role of AI.
Read moreApril 01, 2024
Conversation intelligence is becoming increasingly crucial in the contact center and customer service landscape. Learn why CallMiner is named among the top vendors in the industry by CX Today.
Read moreCallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.