Whitepaper
Why CallMiner?
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Healthcare organizations with the best patient experiences drive better retention and financial outcomes. Conversation analytics provides the map to get there – including efficiency, quality of care and satisfaction leading to higher reimbursement.
Track patient satisfaction and uncover what’s driving sentiment to better serve patients and increase convenient self-service.
Automatically monitor conversations and provide real-time alerts to effectively route, triage and escalate interactions as needed.
Build a connected patient experience and proactively identify experience issues without relying on solicited sample-based surveys.
Automatically deliver next-best-action alerts in real time to book the right referral, confirm coverage and improve payment outcomes.
Understanding the needs of patients related to services, processes and policies makes it easier to deliver the best experiences.
Keep cash flow strong and costs down, maintaining healthy margins.
Real-time feedback and guidance for agents to attend patients and even save lives.
CallMiner helps us ensure our patients aren’t encountering unnecessary hurdles and are getting what they need.
Sabine Harrison
Contact Center Director, Kelsey-Seybold Clinic
CallMiner lets us enable our agents with real-time guidance to draw attention to what’s actually happening. This helps us encourage and drive active listening skills, while also guiding the agent to take appropriate action.
Sabine Harrison
Contact Center Director, Kelsey-Seybold Clinic
This is the number one thing we wanted; something automated to understand the patient experience in a faster and more accurate way. Before CallMiner, we were doing patient surveys and manual quality assessments, and that just doesn’t offer the same level of actionable insights.
Sabine Harrison
Contact Center Director, Kelsey-Seybold Clinic
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.