Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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We’ve built trust with some of the world’s top companies
Our out-of-the-box solutions, combined with our Customer Success implementation best practices, help you to realize initial business value within 90 days.
We provide coaching to help your team realize value from the platform, all while leveraging the expertise of our professional services team to help you make progress towards your first value – and beyond.
Your initial value is only the beginning. Our team will work with you to expand your use cases beyond the contact center to deliver transformative ROI across your organization.
We partner with your organization to drive an accelerated speed to value.
Learn how CallMiner drives ROI for a range of industries and use cases
We guide your team to product independence.
ROI beyond your first business value.
Reference customers praise CallMiner's support services as "world class" and commend the vendor's collaborative approach and responsiveness to feedback.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
CallMiner forges a path to elevate and redefine contact center options.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.