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CallMiner Customer Connect is the premier community of contact center and customer experience professionals, thought leaders and industry experts, working together to navigate the evolution of conversation intelligence.
Join the conversation intelligence conversation with some of the world’s top companies
Now, more than ever, there is a need to work together as a community of contact center and customer experience professionals to navigate this sea of change in conversation intelligence. CallMiner Customer Connect provides a forum for sharing lessons learned, asking for advice, and connecting with peers to help members elevate CX and business value for their organizations.
With an ever-growing member base and thousands of discussions, ideas, best practices, industry events and thought leadership articles, CallMiner Customer Connect is the one stop shop for all things conversation intelligence.
“Based on advice from our peers on the CallMiner Customer Connect community, we have created an interaction analytics coaching team. In the first five months, this team has been responsible for an increase in account conversion rate by more than 7%. This is a substantial win for us, all from a great idea which we probably would not have developed so quickly on our own.”
Learn from peers and CallMiner experts to accelerate speed to value and drive enterprise-wide value
Reference customers praise CallMiner's support services as "world class" and commend the vendor's collaborative approach and responsiveness to feedback.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
CallMiner forges a path to elevate and redefine contact center options.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.